• To involve service users and carers in the provisions, management and development of services which will be monitored regularly as part of the quality assurance framework ensuring that the service is run in the best interests of our service users.

• To ensure that all service users are aware of the procedures of making compliments, comments and complaints.

• We respect clients' needs and values, adhering to Equality and Diversity guidelines for age, religion, gender reassignments, pregnancy, culture, race, ethnicity, sexuality, political affiliation, marital status, parenthood, and disabilities.